Fios Ordering

next-gen

Design sprint for a new linear approach to digital ordering.

This sprint resulted in the workstream focus for a 6 month development dojo with Jimmie Solomon as design lead. The experience has since been assigned a larger design and engineering teams to support work and iterations on the expereince. In production A/B testing showed great improvement to orders, close rates and reduced calls over the current experience.

*Experience currently under improvments with expected return Q1 2019

My Role: Account Design Lead, sprint leader, Interaction Designer, Visual Designer
Jimmie Solomon: Learn Design Lead, next-gen ordering Design Lead, Visual Designer
Bill Chen: Commerce Design Lead, Interaction Designer
Maneesha Kalra: Interaction Designer

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