Kenvue
Realize the extraordinary power of everyday care
Kenvue is a consumer health company, formerly Johnson & Johnson consumer brands. Home for iconic brands such as Band-Aid and Tylenol to Aveeno and Neutrogena, Kenvue’s purpose is to deliver safe, effective, everyday care at every stage of life.
The People Experience Design Team at Kenvue partnered with various teams throughout the organization to optimize the Kenvuer experience. The scope included Benefits, Learn, Compensation, IT and Generative AI. Our mission was to improve employee experiences and platforms such as ServiceNow, Degreed, SAP, Visier, Work Vivo and customized internal AI assistant tools.
Work Samples:
Solutions Hub
Pay Transparency
Generative AI
The End–To–End Employee Journey
Solutions Hub is Kenvue’s new service platform on ServiceNow that combines HR and IT services for it’s employees.
As Kenvue was rolling off of Johnson & Johnson systems, I worked with partners from across the business to assist in creating migration templates for content and services.
For this project I looked at content across Johnson & Johnson’s service platforms, IT’s Sharepoint site, and People Services content on Work Vivo to design Kenvue branded templates on Solutions Hub that are user-friendly and browsable.
The Pay Team was getting ready to launch new tools for People Managers that provided compensation insights about their team members’ compensation to help them understand where their team sits competitive to the market. Target-pay-position and other adjustments aimed to provide People Managers with data to help them make the best compensation decisions for their team.
Education on how to interpret the data is an important factor for People Managers to use the tools effectively. While a course is required to use the tools, all People Managers might not have the necessary education before utilizing the tools. So providing enough instruction in the tools is key to it’s roll out and success.
The Pay Team had already taken the first pass at laying out the instructions within the tools and came to the design team to test it’s effectiveness.
For user testing, I created 2 clickable Figma prototypes to test against each other via a combination of unmoderated and moderated user studies to validate the ease-of-use and understandability of instructions for the Target Pay Position and Team Salary Increase (OA) Parameters Report.
One prototype was the original layout created by the Pay Team. For the second prototype, I aimed to simplify the instructions and the graphic examples to be better scannable, welcoming and to reduce the cognitive load on users trying to interpret the data.
Testing insights proved that the optimized layout was more effective and I worked with the Pay Team to update the tools before the BETA launch, where they would continue to gather feedback on the tools.
The Generative AI Team were working on improvements to the Goal Setting Tool and Generative AI Hub as well as beginning a new AI assistant tool to visualize sales insights.
The Goal Setting and Hub were using outdated and off-brand design patterns. As I worked to include new features, I also provided some enhancements to reduce design debt and trend towards a modern AI assistive experience.
Generative AI Hub
The Generative AI Hub is Kenvue’s internal conversational assistant powered by Azure OpenAI. I worked with the developers on this project to help them include three new features as well as to make some improvements to the overall design within the scope of the new feature sets.
The new features the team were developing included the ability for users to upload a file with the options to summarize, translate or compare the file.
For inspiration on how to introduce these new features into the existing experience I referenced popular AI platforms such as Claude, ChatGPT and Writer. I used these references as a bench mark to meet user expectations and I collaborated with the development team to ensure the new features design was feasible to develop.
Sales Insights
The Sales AI Assistant is a customized internal AI tool geared towards business and sales teams. Users can ask a prompt and quickly gather data and visualize figures in charts and graphs.
For this projected I themed the chat experience with the Enterprise Design System and worked out chat flows that were human and natural.
On the user-end, prompt writing needed to be formatted in a certain way, so I also included knowledge and education into an onboarding chat flow as well as designing tips, dos and don’ts and support directly into the tool.
As part of the people experience design team I supported the service designer assigned to mapping the End-to-End Employee Experience. I helped sift through existing research and supported in multiple workshops where we met with each team in HR to validate the employee experience.
With all the insights gathered in rough form on figjam, I took the information and designed a map that was appealing to our business partners and enabled them to visualize the pain points and areas for improvement.
Together with the The PX Design Team, we evaluated the opportunities in the journey and compared them to programs in flight or starting. We prioritized a few ideas and I designed future-state examples to present to head of HR, sparking inspiration on how Kenvue can continue to improve the overall employee experience.
Credits:
Client: Kenvue People Experiences
My Role: UX/UI Designer / Design Consultant
Employee Journey – Service Design and Research: Jenifer Bulcock